(Or, how the Uniworld team manages site moves and changes faster and more efficiently and saves us money!)
(How the Uniworld team managed our data traffic and provided online solutions that allow us to manage our costs and efficiency store by store.)
(How the Uniworld team significantly reduced our carbon footprint and saved us money in the process!)
(How the Uniworld team sorted out our telecoms problems quickly and efficiently and even saved us money!)
The J E Beale PLC Story
- Effective management of data traffic externally & between sites
- Powerful management data provided to effectively manage their telecoms
- Can now manage their telecoms activity & costs by each store without a major headache
J E Beale plc is a retail group based in Bournemouth and operating 11 department stores across the UK selling a range of products and services. J E Beale is now also the largest department store in Dorset.
The group promotes a number of values that are important to the business. These are the need to deliver value across their stores, offering a broad assortment of goods based on store business plans and customer service that exceeds expectations.
The Challenge
J E Beale found managing their telecoms a serious challenge due to the lack of a co-ordinated view of expenditure and use at each site and the fact that they had multiple contact points with their supplier.
They therefore undertook extensive research to identify a provider who could provide one point of contact, minimise costs for their sites, support them in analysing their telecoms activity and to provide the ability, down to a very detailed level, to monitor and control outbound call costs within their individual stores.
Solutions
As a result of their research J E Beale plc selected Uniworld to provide their telecoms services across the stores.
To solve the problems they were experiencing with the lack of visibility of their expenditure and management stats the Uniworld Account Manager arranged for the installation of modems at their various sites to record all incoming and outbound calls and to therefore provide online call management reports which are also e-mailed each month to the site managers.
Uniworld also provides cost centre billing which is available in both summary format and in highly detailed reports. The detailed reports show a range of powerful business statistics such as the time and cost of calls by month, week, day and even hour as well as by individual number, destination types and cost centre. These are displayed in chart and Excel format to provide the snapshot data required and to allow the data to be imported into accountancy systems.
Outcomes
The call management reports provide powerful management information on data such as the number of missed calls, time to answer and calls by extension. This enables J E Beale plc to effectively manage calls made by their stores and identify any achievable savings and efficiencies.
The broadband and modems provided also provide the retailer with connectivity for data and internet-based traffic.
The cost centre billing provides full budgetary control of the cost centres and allows the Store Managers to see costs at a glance, view specific calls and to comprehensively review the telecoms costs of each site.
John Deakin of J E Beale said "My Account Manager is always available for telecoms advice or for any billing enquiries. I have confidence that my queries are dealt with efficiently and with the minimum disruption to the sites. We now have the ability to be in full control of our telecoms handling and costs saving us money and making us more efficient in dealing with customers"
Overall the solutions implemented by Uniworld provide J E Beale plc with the ability to manage the telecoms costs of their individual stores without the headache this would have previously caused.
