(Or, how the Uniworld team manages site moves and changes faster and more efficiently and saves us money!)
(How the Uniworld team managed our data traffic and provided online solutions that allow us to manage our costs and efficiency store by store.)
(How the Uniworld team significantly reduced our carbon footprint and saved us money in the process!)
(How the Uniworld team sorted out our telecoms problems quickly and efficiently and even saved us money!)
The Timpson Story
- Ongoing strategic support with their expansion & diversification
- Providing efficient new site implementation processes
- Cost savings through working in close partnership including a recent saving of £1400
Timpson is a major high street name with over 550 outlets in the UK and Ireland and a turnover of more than £100m.
The retailer, which has its HQ in Manchester, is currently developing new service areas such as locksmiths, jewellery repair and alterations on clothing.
The Challenge
Timpson expects a high level of involvement from their supplier in their telecoms strategy with the aim of taking advantage of new technology which demonstrates cost and efficiency savings. The retailer sought a company who could provide this level of involvement.
Timpson's are also constantly diversifying into new retail areas and need a dedicated telecoms provider who can support their business needs on a day to day basis and offer speedy and flexible solutions.
With over 550 Shops throughout the UK and Northern Ireland Timpson’s need lines installed as soon as possible when opening new shops.
Solutions
Their Uniworld Account Manager has worked with Timpsons’ to deliver both short and long term telecoms strategies and to develop products to match their goals. This includes inbound call routing solutions as well as the consolidation of their fixed line telecoms services.
Uniworld has also been involved in reviewing the telecoms associated with Timpsons’ new acquisitions and sites.
Uniworld now supplies more than 600 lines, with the accompanying call traffic, to a broad and expanding range of retail sites across the UK.
Timpson's originally moved to Uniworld due to price and customer service. They were keen on the idea of having a dedicated account manager who could support their staff when organising new installations, fault finding and running periodic reports to audit their telecoms infrastructure.
Outcomes
The ability of Uniworld to work closely with Timpson on their telecoms infrastructure, with a consultancy style approach, is a major benefit to the retailer.
As a result of this consultancy style partnership Uniworld recently saved Timpson £1400 a month by identifying that they had old legacy lines in place that were no longer being used and then ceasing these. This type of situation is typical of how Uniworld can work with retail clients across the UK.
Paresh Majithia, Finance Director of Timpson, said "Not only has Uniworld always been very competitively priced but they provide excellent and proactive management that has resulted in our achieving significant savings.
As a retailer we want to focus on achieving sales not managing our telecoms. We find Uniworld to be a great match for our business in that they offer us a good support when we open new stores and in identifying savings we can make. Without this support we would be wasting money".
